The number of code blocks in the response! Multiplies the number of actions required to post a response by 5 times Way to insert a code block is to *manually* type the backticks. It's not just formatting not automatically carried over, in my testing With code blocks or nested lists, the format is not automatically The response (after nearly a month) was toĪmend the documentation to indicate that "If you paste Markdown text Opened a support case in relation to the behavior of pasting markdown Matthias Miltenberger, Nick Vincent-Maloney, Rob Mensching I feel yourįor technical people these changes seem to make everything worse. Also in the end user editor in Guide or writing an article or community post, the copied content is not formatted.
We don't notice the behavior in the editor for side conversations. It is also confusing, that any othet editor works differently. I don't know any tool which handles it in the way, which it is done in Zendesk.
Especially if we use the "Rich content" formatting instead of the "Markdown" formatting for comments. If the content should be formatted, this should be possible by pressing an additional key, not vice versa. with Ctrl+V) I expect, that only the text is copied "as is" to the editor and not additional formatting is done. If I copying text from a plain text editor (e.g. If this is not noticed by the agent, wrong information are provided to the customer. This content often contains text like abc_xyz_iii, which becomes to abc xyziii by the automatically formatting. We have often the case, that we copy content from documentation, configuration files or log files in the comment editor in Support. If you don't want the content to be automatically formatted, use Cmd+Shift+V to paste. If you copy text with Markdown commands from a plain text editor, the content is automatically formatted as soon as you paste it.
MACDOWN HEADING FULL
* When you enter URLs for links and images, make sure you include the full URL, including the or prefix. In content blocks, type Shift+Enter to add a line break. Not supported, except for content blocks. You must type two line breaks before each. You must enter a line break before and after the hyphens. When the ticket comment is submitted, the image appears in the conversation log.*
Adding an image URL automatically turns it into an image link. Doesn't work if private attachments are enabled. Then open the attachment, right-click the image, select Copy image URL, and use this link to embed your image. Tip: To embed an image that's not hosted, first attach the image to the ticket. To exit a code block placed at the end of a comment, press the Return key three times in a row. You must type a line break before and after the code block. > And each line of the quote starts with a right angle bracket and a spaceĬreating a blank line and then indenting the next line or lines with four spaces creates a code block too. > Block quotes have to start and end with a blank line Up to six heading levels in content blocks. # Heading level one (with a space after the #) For the second level of indent, press Tab after the bulleted list or numbered list. You can add things like images, quote blocks, or links to a nested list in addition to just text. You can also start with a hyphen (-) followed by a space to create a bulleted list.ĭo not use a hashtag (#) when creating numbered lists in Markdown, as the symbol is used for other formatting. You must type a line break before and after the list. * Bullet one (don't forget a space after the asterisk) Here’s our product table again, with center-aligned prices and right-aligned stock information.Table 1.
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